For the last couple of weeks, a few customers have been experiencing some random technical difficulties when trying to place orders on our site, and we would like to apologize for that.
The main issue happens with the Paypal Express Checkout option, where the proper message does not show up after a successful order is placed by the customers. Instead, an error message “Order cannot be placed.” would show up on the page, and this leads to tons of confusion as the payment is actually processed by Paypal, while the customers are led to believe that the transactions haven’t gone through.
Another side effect of this issue is that the transactions do not show up on our customer’s transaction history page.
We hope to solve this issue ASAP, so please bear with us in the mean time.
To confirm that you have in fact made a successful purchase at our online watch store, please check your email to see if you have received an order confirmation email from us or Paypal.
You can also ignore the “Order cannot be placed.” message if it appears after you have placed the order. If you have any concern or question about your order, feel free to contact us via the contact us form or by phone.
Once again, we would like to apologize for the inconvenience.